Writing

"Technology and the Future of Dispute Resolution," in Dispute Resolution Magazine, a publication of the American Bar Association, 2015.

"Is ODR ADR? A Response to Carrie Menkel-Meadow," in The International Journal of Online Dispute Resolution, Eleven International Publishing, 2017.

"What We Know and What We Need To Know About Online Dispute Resolution," with Ethan Katsh, in the Winter 2016 issue of the South Carolina Law Review 67 S.C. L. Rev. 329.

"Online Dispute Resolution and the Future of the Law," with Beth Trent, in Inside Counsel, 2015.

"Online Dispute Resolution in Cross Border Family Disputes," with Melissa Kucinski, in the Family Law Reporter, BNA, 2015.

"Online Dispute Resolution and Ombuds: Bringing Technology to the Table," with Indu Sen, in the Journal of the International Ombudsmen Association, 2015.

"Online Resolution and Citizen Empowerment: Property Tax Appeals in North America," with Mark Wilson, in Revolutionizing the Interaction between State and Citizens through Digital Communications , Edited by Sam B. Edwards III (Green Mountain College, USA) and Diogo Santos (Federal University of Maranhao, Brazil & Dom Bosco University, Brazil), Information Resources Management Association, 2015.

"Lessons and Best Practices for Designers of Fast Track, Low Value, High Volume Global eCommerce ODR Systems," Lou Del Duca, Colin Rule, and Brian Cressman(6 Y.B.Arb. & Mediation 204 (2014)) at the 17th Biennial Meeting of the International Academy of Commercial and Consumer Law held 16-19th July 2014 at the Istanbul Bilgi University in Turkey.

"Quantifying the Economic Benefits of Effective Redress: Large E-Commerce Data Seta and the Cost-Benefit Case for Investing in Dispute Resolution," in the University of Arkansas Law Review, 2012.

"ODR and Online Reputation Systems: Maintaining Trust and Accuracy Through Effective Redress," with Harpreet Singh, in Online Dispute Resolution: Theory and Practice, 2013.

"Crowdsourcing Dispute Resolution Over Mobile Devices," with Chittu Nagarajan, in Mobile Technologies for Conflict Management: Online Dispute Resolution, Governance, Participation, 2011.

"Moving Arbitration Online: The Next Frontier," with Beth Trent, in New York Law Journal, May 2013.

"Applying Information and Communications Technology to Multiparty Conflict Resolution Processes," with Jason Gershowitz, in ACResolution Magazine, Fall 2012.

"Leveraging the Wisdom of Crowds: The eBay Community Court and the Future of Online Dispute Resolution," with Chittu Nagarajan, in ACResolution Magazine, Winter 2010.

"Designing a Global Consumer Online Dispute Resolution (ODR) System for Cross-Border Small Value-High Volume Claims - OAS Developments," with Vikki Rogers and Louis Del Duca, in the Uniform Commercial Code Law Journal, v42 #3.

"Virtual Virtues: Ethical Considerations for Online Dispute Resolution (ODR) Practice," with Jo DeMars, Susan Nauss Exon, and Kimberlee K. Kovach, in Dispute Resolution Magazine, Fall 2010.

"Making Peace on eBay: Resolving Disputes in the World's Largest Marketplace," in ACResolution Magazine, Fall 2008.

"New Mediator Capabilities in Online Dispute Resolution," on Mediate.com, December 2000.

Presentations

Bringing Dispute Resolution to the Internet, The Singapore Mediation Lecture, October 12, 2016.

ODR and Dispute Systems Design, St. Thomas University School of Law Symposium, November 13, 2015.

ReInvent Law 2013, "Online Dispute Resolution" -- April 1, 2013.

Jewish High Tech Community, "Online Dispute Resolution and the Future of the Internet" -- May 11, 2011.

New Media and Political Movements Worldwide, CSPAN, July 8, 2010.

Peninsula Conflict Resolution Center Breakfast, May 20, 2010.

Smart Tools for Smart Power, United States Institute for Peace, July 16, 2009.