Writing

Review of Online Courts and the Future of Justice by Richard Susskind (Oxford University Press, 2019). International Journal for Court Administration, 2020, 11(1), p.10.

"Online Resolution and Citizen Empowerment: Tax Appeals and Court Resolutions in North America," with Mark Wilson, in Digital Transformation and Its Role in Progressing the Relationship Between States and Their Citizens , Edited by Sam B. Edwards III (Green Mountain College, USA) and Diogo Santos (Federal University of Maranhao, Brazil & Dom Bosco University, Brazil), Information Resources Management Association, 2020.

"Piloting Online Dispute Resolution Simulations for Law Students Studying Alternative Dispute Resolution: A Case Study Using Modria Software at Victoria University" with Nussen Ainsworth and John Zeleznikow, 8 JCivLP 95 (2019).

"Online Dispute Resolution: Technology is disrupting the law – and this disruption may generate significant opportunities for those attorneys willing to embrace change and evolve their practices" in the Family Lawyer Magazine Fall 2019.

"Using Online Dispute Resolution to Expand Access to Justice" in the Oklahoma Bar Journal (OBJ 90 pg. 26, August 2019).

"Designing a System for the Online Resolution of Cross-Border Custody Disputes" with Jan Martinez and Susan Yates, in the World Arbitration and Mediation Review Vol 12 No 1, 2019.

"Online Dispute Resolution for Smart Contracts" with Amy J. Schmitz, in the Journal of Dispute Resolution (University of Missouri School of Law) 2019. (winner of the 2020 CPR Award for Outstanding Short Article)

"The Promise and Potential of Online Dispute Resolution in Japan" with Hiroki Habuka, in the International Journal of Online Dispute Resolution, 2017.

"The Expansion of Online Dispute Resolution in Brazil" with Ricardo Vieira de Carvalho Fernandes, Taynara Tiemi Ono, and Gabriel Estevam Botelho Cardoso. International Journal of Court Administration, Vol. 9 No. 2, July 2018 (ISSN 2156-7964, DOI 10.18352/ijca.255).

"Bringing Dispute Resolution to the Internet: Online Dispute Resolution" Asian Journal on Mediation, Singapore Mediation Center (November 2017).

"Technology and the Future of Dispute Resolution," in Dispute Resolution Magazine, a publication of the American Bar Association, 2015.

"Is ODR ADR? A Response to Carrie Menkel-Meadow," in The International Journal of Online Dispute Resolution, Eleven International Publishing, 2017.

"What We Know and What We Need To Know About Online Dispute Resolution," with Ethan Katsh, in the Winter 2016 issue of the South Carolina Law Review 67 S.C. L. Rev. 329.

"Online Dispute Resolution in Cross Border Family Disputes," with Melissa Kucinski, in the Family Law Reporter, BNA, 2015.

"Online Dispute Resolution and Ombuds: Bringing Technology to the Table," with Indu Sen, in the Journal of the International Ombudsmen Association, 2015.

"Lessons and Best Practices for Designers of Fast Track, Low Value, High Volume Global eCommerce ODR Systems," Lou Del Duca, Colin Rule, and Brian Cressman(6 Y.B.Arb. & Mediation 204 (2014)) at the 17th Biennial Meeting of the International Academy of Commercial and Consumer Law held 16-19th July 2014 at the Istanbul Bilgi University in Turkey.

"How the Internet is Changing the Way Disputes Are Resolved," in Wired Magazine - Innovation Insights, June 2014.

"Quantifying the Economic Benefits of Effective Redress: Large E-Commerce Data Seta and the Cost-Benefit Case for Investing in Dispute Resolution," in the University of Arkansas Law Review, 2012.

"ODR and Online Reputation Systems: Maintaining Trust and Accuracy Through Effective Redress," with Harpreet Singh, in Online Dispute Resolution: Theory and Practice, 2013.

"Online Small Claim Dispute Resolution Developments - Progress on a Soft Law for Cross-Border Consumer Sales and the Development of a Global Consumer Law Forum" in the Uniform Commercial Code Law Journal, Vol. 43, No. 1, p. 419, October 2010, The Pennsylvania State University Legal Studies Research Paper No. 45-2010, with Louis F. Del Duca and Daniel Nagel

"A Game of Negotiation: The 'Deliberation Engine'" in Educating Negotiators for a Connected World: Volume 4 in the Rethinking Negotiation Teaching Series, p. 587, C. Honeyman, J. Coben & A. Wei-Min Lee, eds., DRI Press (2013), with Christopher Honeyman, Peter Adler, Noam Ebner, Roger Strelow and Chittu Nagarajan

"From Lex Mercatoria to Online Dispute Resolution: Lessons from History in Building Cross-Border Redress Systems" Uniform Commercial Code Law Journal, Vol. 43, 2011, The Pennsylvania State University Legal Studies Research Paper No. 9-2011, with Scott Cooper and Louis F. Del Duca

"Facilitating Expansion of Cross-Border E-Commerce-Developing a Global Online Dispute Resolution System (Lessons Derived from Existing ODR Systems - Work of the United Nations Commission on International Trade Law)" Penn State Law Legal Studies Research Paper No. 25-2011, with Louis F. Del Duca and Zbynek Loebl

"Crowdsourcing Dispute Resolution Over Mobile Devices," with Chittu Nagarajan, in Mobile Technologies for Conflict Management: Online Dispute Resolution, Governance, Participation, 2011.

"Applying Information and Communications Technology to Multiparty Conflict Resolution Processes," with Jason Gershowitz, in ACResolution Magazine, Fall 2012.

"Leveraging the Wisdom of Crowds: The eBay Community Court and the Future of Online Dispute Resolution," with Chittu Nagarajan, in ACResolution Magazine, Winter 2010.

"Designing a Global Consumer Online Dispute Resolution (ODR) System for Cross-Border Small Value-High Volume Claims - OAS Developments," with Vikki Rogers and Louis Del Duca, in the Uniform Commercial Code Law Journal, v42 #3.

"Virtual Virtues: Ethical Considerations for Online Dispute Resolution (ODR) Practice," with Jo DeMars, Susan Nauss Exon, and Kimberlee K. Kovach, in Dispute Resolution Magazine, Fall 2010.

"Making Peace on eBay: Resolving Disputes in the World's Largest Marketplace," in ACResolution Magazine, Fall 2008.

"The appropriate role of dispute resolution in building trust online," with Larry Friedberg, in Artificial Intelligence and Law, June 2005, Volume 13, Issue 2, pp 193–205.

"New Mediator Capabilities in Online Dispute Resolution," on Mediate.com, December 2000.

"Questioning Dispute Resolution" in Peace Review: A Journal of Social Justice, Volume 5, 1993 - Issue 4

Presentations

Presentation to ADR Center's Online Webinar series on Video Mediation - Friday, May 22, 2020

New Tools Shatter Old Assumptions on War and Peace, Peace Tech Summit, May 8, 2018.

Bringing Dispute Resolution to the Internet, The Singapore Mediation Lecture, October 12, 2016.

ReInvent Law 2013, "Online Dispute Resolution" -- April 1, 2013.

Jewish High Tech Community, "Online Dispute Resolution and the Future of the Internet" -- May 11, 2011.

New Media and Political Movements Worldwide, CSPAN, July 8, 2010.

Peninsula Conflict Resolution Center Breakfast, May 20, 2010.

Smart Tools for Smart Power, United States Institute for Peace, July 16, 2009.